Overview

Reconnected.ae is a family digital wellbeing consultancy based in Dubai, providing in-home and advisory support to help families create safer and healthier technology use within the home environment.

By booking a consultation, you agree to the terms outlined below.

Nature of the Service

Reconnected.ae provides:

• Educational consultations for parents
• Home technology environment reviews
• Guidance on device use, parental controls, and digital wellbeing
• Optional assistance configuring routers, WiFi settings, and parental control tools

All services are advisory and educational in nature and are not classified as IT repair, cybersecurity enforcement, or managed IT services.

Location of Services

Services are currently offered within Dubai only and are conducted in the presence of a parent or legal guardian.

Parent-Led Approach

Reconnected.ae works directly with parents and guardians.
Children are never engaged in unsupervised sessions and all recommendations are designed to support parent-led decision-making within the home.

Child Safeguarding & Ethical Practice Statement

Reconnected.ae is committed to promoting safe, balanced, and age-appropriate technology use for children.

All consultations:

• Are conducted with parent presence
• Focus on family education rather than child instruction
• Respect family values, privacy, and cultural considerations

Reconnected.ae does not provide therapy, clinical services, or psychological treatment.

Home Visit & Professional Boundaries Policy

Consultations take place in the client’s home environment in a respectful and professional manner.

Reconnected.ae agrees to:

• Maintain confidentiality
• Respect household privacy
• Only access devices or networks with explicit permission

Clients agree to:

• Provide accurate information about their home setup
• Supervise children during the consultation
• Ensure a safe and appropriate working environment during the visit

Payment Policy (Cash & Bank Transfer Friendly)

Accepted Payment Methods

Reconnected.ae currently accepts:

• Bank transfer
• Cash payments

Payment is due:

• At the time of booking, or
• Immediately following the consultation (as agreed)

Receipts can be provided upon request.

Cancellation & Rescheduling

Rescheduling

Appointments may be rescheduled with a minimum of 24 hours’ notice.

Cancellations

• More than 24 hours’ notice: Full reschedule or refund
• Less than 24 hours: Session may be non-refundable due to time allocation

Exceptions may be made in cases of genuine family emergencies.

Disclaimer

Reconnected.ae provides guidance on digital wellbeing, online safety, and responsible technology use within the home.

All recommendations are based on best practices and educational research but do not guarantee specific behavioural, technical, or safety outcomes.

Reconnected.ae is not responsible for:

• Online platform risks
• Child online behaviour
• Third-party apps, games, or websites
• Parental control software limitations
• Future changes in technology or safety regulations

Parents and guardians retain full responsibility for supervising their children’s online activity and enforcing household technology agreements.