Information We Collect

Reconnected.ae collects only the information necessary to prepare and deliver a personalised consultation, which may include:

• Family name (optional)
• Children’s age ranges (not full personal data)
• General device usage information
• Home technology setup (routers, devices, WiFi structure)
• Contact details for booking and follow-up

Reconnected.ae does NOT require or store sensitive personal identification documents.

Data Storage & Use

Information shared during consultations or booking forms:

• Is used solely for service preparation and follow-up
• Is not sold, shared, or distributed to third parties
• Is stored securely and only retained for as long as necessary for service delivery

Children’s Information

Reconnected.ae does not directly collect personal data from children.
All information is voluntarily provided by parents or guardians for consultation purposes only.

Home Network Access

With client permission, Reconnected.ae may temporarily access the home WiFi network and router settings to:

• Review current safety settings
• Recommend parental controls
• Adjust configuration based on family needs

Client Responsibility

The homeowner remains fully responsible for:

• Their internet service provider account
• Router ownership and warranties
• Final approval of any configuration changes
• Ongoing monitoring of internet and device use

Limitation of Technical Liability

While Reconnected.ae takes reasonable care when adjusting router or device settings, we are not liable for:

• Internet disruptions
• Device connectivity issues
• Third-party software limitations
• ISP-related technical faults
• Changes made by providers after configuration

Clients may request that no technical changes are made at any time.